Dealer Engagement Coordinator

Summary

Join CALSTART as a Dealership Engagement Coordinator and play a vital role in supporting the Clean Truck and Bus Voucher Incentive Project (HVIP) and other similar initiatives. You will build and maintain relationships with dealers, provide training on program requirements, and ensure compliance. This position involves collaborating with internal teams and external stakeholders to streamline processes, gather market insights, and improve program operations. The ideal candidate possesses a bachelor's degree or equivalent experience, along with 3+ years in dealer relations or a related field. Strong communication, organizational, and project management skills are essential. CALSTART offers a competitive salary and comprehensive benefits package.

Requirements

• Bachelor’s degree in business, environmental science, public policy, or a related field (or equivalent work experience)
• 3+ years of experience in dealer relations, OEM service, account management, or customer support, preferably in the transportation or clean energy industries
• Knowledge of zero-emission vehicle technologies, incentives, and California’s transportation landscape
• Strong organizational and project management skills, with the ability to manage multiple priorities
• Excellent interpersonal, communication, and presentation skills
• Proficiency with CRM tools and Microsoft Office Suite
• Passion for advancing clean transportation and sustainability

Responsibilities

• Build strong relationships and provide ongoing support, including meeting with dealers and OEMs in person and virtually
• Collect feedback from participating dealers on their experience with the HVIP program
• Identify and collate best practices for dealer program design to inform other VIPs
• Coordinate with CALSTART’s Dealer Engagement team to improve dealer training sessions and resources
• Monitor dealer compliance with HVIP policies and procedures, providing corrective guidance as needed
• Develop new policies and procedures for dealer programs in new U.S. markets
• Assist dealers in submitting accurate and timely voucher requests, ensuring all required documentation is complete
• Troubleshoot application issues and resolve dealer inquiries related to voucher submissions and payments, in partnership with Salesforce team
• Work closely with the VIP Operations and Program teams to streamline dealer processes and improve the dealer experience
• Collaborate with CALSTART’s outreach team to coordinate and attend dealer-focused events, webinars, and communications
• Gather insights from dealers about market trends, customer challenges, and program barriers
• Provide recommendations to improve HVIP program operations and increase dealer engagement

Preferred Qualifications

• Experience working with incentive programs or grant management
• Familiarity with California Air Resources Board (CARB) programs and policies
• Background in training or technical sales support
• Understanding of ZEV infrastructure needs

Benefits

• 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
• Retirement plan with generous company contributions
• FSA for Health and Dependent Care
• 3 weeks of vacation time in the first year of employment
• 11 paid company holidays
• Paid sick time
• Paid family leave