Remote Dealer Performance Manager

Summary

Join the TrueCar Crew and contribute to revolutionizing the car buying and selling experience. As a Dealer Performance Manager, you will engage, manage, and retain dealer accounts within your book of business, ensuring consistent revenue and profitability stream aligned with strategic goals.

Responsibilities

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers
• Advocate for dealer success to reduce churn and problem-solve issues
• Onboard, train and support dealer accounts using standard practices developed to provide efficient support for a book of business
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting
• Work collaboratively with the Dealer Operations team to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues
• Establish and maintain strong relationships with dealer senior leaders, decision-makers and users of TC platform at dealerships
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Service leadership and Dealer Operations teams, to assure approval and success. Support and lead resolution of challenges where required
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products
• Support a team environment with strong morale, and positive energy, anchored on goals
• Report and record all activity notes within Salesforce and communicate properly with applicable team members
• Support in the management of account receivables for assigned accounts
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency
• Develop trusting relationships and open communication, accepting feedback (up and down)