Dealer Performance Manager

Summary

Join TrueCar as a Dealer Performance Manager and contribute to our mission of revolutionizing the car buying and selling experience. Manage, maintain, and retain dealer accounts, ensuring consistent engagement and revenue. Advocate for dealer success, onboard and train accounts, and provide efficient support. Collaborate with the Dealer Operations team to troubleshoot and resolve issues. Build strong relationships with dealer leaders and serve as a liaison between dealers and TrueCar. Stay proficient in TrueCar products and features, support a positive team environment, and accurately record all activity. This field-based remote position requires strong relationship management skills, tech-savviness, excellent communication, and proven client service experience. The ideal candidate will be located in the Central U.S.

Requirements

• Demonstrated success in relationship management in the automotive industry
• Tech-savvy with the ability to understand, interpret and present data with a consultative approach
• The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
• Proven track record of excellent client service
• High integrity, self-starter, strong work ethic, with a high level of energy
• Ability to travel domestically up to 25% of the time

Responsibilities

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers
• Advocate for dealer success to reduce churn and problem-solve issues
• Onboard, train and support dealer accounts using standard practices developed to provide efficient support for a book of business
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting
• Work collaboratively with the Dealer Operations team to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues
• Establish and maintain strong relationships with dealer senior leaders, decision-makers and users of TC platform at dealerships
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Service leadership and Dealer Operations teams, to assure approval and success. Support and lead resolution of challenges where required
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products
• Support a team environment with strong morale, and positive energy, anchored on goals
• Report and record all activity notes within Salesforce and communicate properly with applicable team members
• Support in the management of account receivables for assigned accounts
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency
• Develop trusting relationships and open communication, accepting feedback (up and down)

Preferred Qualifications

• Experience with Salesforce or other Customer Relationship Management tool utilization is a plus
• Expertise in interfacing with client contacts at various levels of leadership
• Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests with a sense of urgency
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
• Automotive retail dealership experience is a plus

Benefits

• 100% employer-paid health, vision, and dental premiums
• A 401(k) plan with company contributions
• Equity
• A wellness reimbursement account
• Learning & development reimbursement opportunities
• Flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members
• 14 company-paid holidays and 2 floating holidays
• Monthly reimbursements for phone and internet connectivity