Delivery Consultant

Summary

Join Dynatrace as a consultant delivering services based on the Dynatrace Unified Platform, encompassing implementation, training, and managed services. You will monitor client application performance, troubleshoot issues, and enhance dashboards. Mentoring customers on the platform and identifying new sales opportunities are key responsibilities. The role requires strong IT experience, software engineering skills, and knowledge of cloud platforms. While most work is remote, occasional travel may be needed. Dynatrace offers a competitive compensation package and benefits.

Requirements

• 2+ years of IT working experience in areas such as Application Performance Management, application monitoring, network administration, system administration, performance engineering/testing, or development in Java, .NET, Python, JavaScript
• 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
• 1+ years of solid enterprise level .NET or Java development/support/operations
• 1+ years of experience in web and mobile programming: Java, Python, .NET, Android, iOS, React
• Strong knowledge of Kubernetes, OpenShift, and distributed applications
• Knowledge in Software Delivery (GitLab, Azure DevOps, and Jenkins)
• Solid knowledge of Azure, AWS, and GCP
• Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
• Experience with application technologies (J2EE, .NET, Citrix, Microservices)
• Experience with database technologies (Oracle, DB2, MS SQL)
• Knowledge in automation (Ansible, Terraform)
• Good understanding of web and enterprise applications
• Ability to address complex application environments and provide clients with clear guidance on implementation strategies and potential performance improvements
• Excellent organizational and time management skills
• Must have strong interpersonal communication skills and a passion to learn new technology
• Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
• Must have excellent written, oral, and presentation communications skills
• Must possess excellent problem-solving and analytical skill
• Ability to work with minimal supervision, engage peers and other departments to achieve assigned goals, and effectively execute projects in a matrixed environment

Responsibilities

• Monitor client’s critical application performance and availability
• Summarize and review performance trends in operations status meetings
• Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
• Maintain and enhance dashboards and reports to meet requirements of IT and business users
• On-board additional applications for monitoring
• Mentor and train customers on the Dynatrace Platform and Best Practices
• Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
• Provide regular status updates and project documentation to support efforts at customer engagements
• Assist sales team in identifying new opportunities for product and services at customer sites
• Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs
• Maintain accurate deployment documentation

Preferred Qualifications

• Previous consulting experience and / or Project Management experience is a plus
• Cloud and Infrastructure technologies such as AWS, Azure, AWS, GCP, Docker, Kubernetes, OpenShift, etc
• Ideal candidates will have 2+ years of Dynatrace Technology experience
• Dynatrace Product Certification

Benefits

• Competitive compensation
• Company-sponsored premium benefits
• Medical
• Vacation/holidays