Event Delivery Consultant

Summary

Join RainFocus, a rapidly growing software company, as an Event Delivery Consultant to prepare and execute live events globally.

Responsibilities

• Collaborate with clients to thoroughly understand their event goals and vision
• Take ownership of the Event Support Plan, ensuring that all Onsite Quality Assurance checklists are meticulously followed
• Conduct thorough pre-event testing of onsite experiences (hardware/software) to prevent issues before they arise
• Attend events onsite to gain deeper insights, ensure flawless delivery, and directly support client needs
• Proactively identify and mitigate any risks that may impact the client’s success
• Provide guidance on leveraging RainFocus’ products to maximize event impact, offering best-practice solutions tailored to clients’ unique needs
• Continuously learn and apply the RainFocus Event Success Methodology to optimize event outcomes
• Coordinate live event preparation plans with Hardware/IT & Logistics teams, ensuring seamless execution
• Navigate complex conversations with clients, delivering transparent updates on product capabilities while always focusing on their goals
• Keep clients and internal teams informed with timely updates on key milestones, tasks, and risks
• Prepare and guide RainFocus team members and contractors to deliver exceptional event support
• Escalate potential issues or risks through the appropriate channels to ensure swift resolution
• Balance priorities effectively across multiple projects, ensuring all tasks are tracked and completed on time
• Work collaboratively on refining internal tools, processes, and templates to enhance efficiency
• Embrace change and adapt quickly to evolving client and project needs
• Master RainFocus products to confidently troubleshoot hardware/software challenges in both testing and live environments
• Identify opportunities for continuous improvement, focusing on elevating in-person event delivery year over year
• Research emerging functionalities and propose innovative solutions to meet evolving client needs
• Demonstrate new capabilities by integrating software and hardware advancements to drive client satisfaction