Delivery Lead

Summary

Join ITHAKA as a Delivery Lead and contribute to the development of JSTOR products. You will be responsible for helping teams deliver value using Lean principles and agile practices. This role requires strong collaboration skills, experience with agile frameworks, and a proven ability to drive team success. You will work with cross-functional teams to achieve shared goals and optimize product delivery. ITHAKA offers a competitive salary and benefits package, including health insurance, retirement contributions, paid time off, and more. The position is remote, with employees distributed across the continental U.S.

Requirements

• 3+ years of software delivery experience in product organizations, including experience working with multiple teams
• Demonstrated understanding of the agile principles, methods, and roles
• Flexible, dogma-free approach to agile practices and processes, focused on success, innovation, and continuous learning
• Proven experience working with agile frameworks such as Lean, Scrum, and Kanban, and a solid understanding of software development lifecycles
• Exceptional facilitation and mentoring skills
• Proficiency in building collaborative partnerships across all organizational levels, coupled with a demonstrated ability to effectively communicate when engaging with stakeholders
• Demonstrated ability to apply agile methods in effective ways to empower and support high-performing teams, deliver successful products to the market, and navigate conflict effectively
• Ability to work effectively and to partner and collaborate productively with colleagues at all levels of the organization, both inside and outside the technical domain
• Highly adept at using metrics and data to drive continuous improvement
• Proficiency with technology tools such as Jira, TFS, Mural, Slack, DORA or similar tools

Responsibilities

• Align teams around organizational strategy and lead efforts to deliver on shared goals
• Drive team success by managing delivery targets, dependencies, and risks, fostering cross-team collaboration
• Promote transparent communication within and across teams that builds trust, accountability, and predictability
• Accelerate the delivery of business value by facilitating productive collaboration and clear communication among and between teams, Product Managers, Tech Leads, and Designers, and other stakeholders (Marketing, Partner and User Services, Outreach, etc.)
• Help teams realize their product vision and build deep knowledge of their product by facilitating high-value working sessions that emphasize effective collaboration, continuous learning, and shared understanding
• Partner to define and use metrics, including OKRs and KPIs, to optimize product delivery and team performance
• Execute timely and effective communication strategies to keep stakeholders informed during incidents, ensuring transparency, trust, and minimal disruption
• Facilitate cultural transformation and foster a holistic approach to team support and value delivery across the organization, modeling excellence in giving, receiving, and implementing feedback
• Foster a culture that embraces and reinforces ITHAKA’s core values of #Belonging, #Evidence, #Speed, #Teamwork, and #Trust as well as models an operational excellence mindset

Benefits

• Employer-paid medical, dental, and vision plans
• An employer-paid 10% retirement contribution
• Paid parental and caregiver leave
• 22 days of paid time off
• 11 paid holidays
• 12 sick days
• Gym reimbursement