BenchSci is hiring a
Delivery Lead

Summary

Join BenchSci as a Delivery Lead to deliver transformative solutions, ensure successful deployment of the generative AI platform, and collaborate with stakeholders across the organization. This remote position is open to applicants from Canada, the US, and the UK.

Requirements

• 3+ years of experience in project or program management that spans multiple domains of expertise
• 3+ years experience in customer success for B2B enterprises and global organizations
• Educational background or working experience in a life sciences or technology discipline
• Experience crafting and delivering presentations in front of audiences of all sizes in a professional setting
• Experience navigating complex subject matter and working with multiple stakeholders at different levels
• Comfortable dealing with ambiguity and finding a path forward
• A knack for interpreting complex data and defining strategies and tactics to improve trends
• A passion for driving progress in the life sciences
• Willingness and ability to travel internationally up to 20% of the time

Responsibilities

• Deliver transformative solutions that blend program management, customer success, and operations
• Find the best path forward to get the generative AI platform into the hands of customers and ensure ongoing adoption to realize value
• Collaborate with stakeholders across the organization to ensure the successful completion of strategic initiatives
• Support high-profile complex programs and help in the creation of the best path to empowering scientists with our generative AI platform for drug discovery acceleration
• Develop strong relationships with customers to ensure successful deployment and ongoing adoption of our technology
• Facilitate touchpoints with key points of contact, and prepare content and/or present at executive review meetings
• Partner with the account teams to develop and execute account-specific adoption activities that drive awareness, usage, advocacy, and value
• Participate in user calls, ensuring ongoing efficacy of engagement strategies and improvements to adoption metrics
• Forecast support needs and monitor and control the health and risks of critical deliverables
• Use metrics and reporting to help grow scientist engagement and utilization of BenchSci technology
• Champion continuous improvement, identifying opportunities for more consistent and efficient execution

Benefits

• An engaging remote-first culture
• A great compensation package that includes BenchSci equity options
• A robust vacation policy plus an additional vacation day every year
• Company closures for 14 more days throughout the year
• Flex time for sick days, personal days, and religious holidays
• Comprehensive health and dental benefits
• Annual learning & development budget
• A one-time home office set-up budget to use upon joining BenchSci
• An annual lifestyle spending account allowance
• Generous parental leave benefits with a top-up plan or paid time off options
• The ability to save for your retirement coupled with a company match!