Delivery Manager

Summary

Join 8th Light, a remote-first, employee-owned software consultancy, as a Delivery Manager. Leveraging your 10+ years of experience in Agile software delivery and team leadership, you will manage projects, mentor team members, and build strong client relationships. You'll lead teams of developers and designers, ensuring successful project execution and client satisfaction. This role requires strong communication, problem-solving, and coaching skills. 8th Light offers a comprehensive benefits package including flexible PTO, wellness days, parental leave, and professional development opportunities. The company is committed to supporting remote work and fostering a diverse and inclusive environment.

Requirements

• Show dedication and commitment to the advancement of people and teams delivering technical project work
• Have experience over at least the last 10 years anchored in the technical milestones of delivery but also in the support of technologists and designers in their day to day work and over their careers
• Understand how to plan, lead and deliver an Agile software project from beginning to end
• Know how to keep things on course and course correct if needed
• Have initiated client or project work with a consultative approach, knowing how to estimate the scope and size of custom software projects to be manageable and executable
• Successfully managed Agile software delivery projects using various methodologies (e.g. Scrum, XP, kanban, etc.)
• Provided ongoing support to projects, including identifying potential delivery roadblocks and other technical considerations while facilitating solutioning and ideation to enhance opportunities for clients and software delivery teams
• Provided specific, actionable feedback to technologists and/or designers on their performance via both formal reviews and ad hoc guidance and coaching
• Purposely found opportunities for others to grow and develop their knowledge, skills and capabilities over time through support, providing resources and advocating for their advancement
• Made thoughtful recommendations and set direction in the face of ambiguity or disagreement resulting in decisions that enable teams to deliver better quality outcomes
• Used your communication skills to empathetically connect with stakeholders and colleagues and keep everyone informed and connected with as much transparency as possible

Responsibilities

• Maintain relationships with key client stakeholders and their leadership including technology, software and product leaders
• Manage teams of developers (we call them “crafters”) and designers, ensuring well running, self organized teams
• Lead delivery of agile custom design and development software projects (scoping, issues/risk management, quality management, continuous improvement, etc.)
• Partner with development, design, and product leadership
• Participate in account planning to help drive revenue growth in the accounts you manage
• Make immediate contributions to projects, rapidly building trust with all stakeholders and clients
• Provide coaching, career guidance and formal feedback to team members
• Ensure your team has a healthy, prioritized, estimated backlog
• Manage high-level project roadmaps as the team lead for large engagements
• Contribute to 8th Light internally, including but not limited to: sharing knowledge (e.g. by leading or designing workshops), representing 8th Light in the tech community, supporting our hiring processes, etc

Preferred Qualifications

• Experience addressing architecture-level concerns such as scalability, security, reliability, and performance
• Demonstrated design thinking skill, modeled through bringing together people from different functions and leading with problem solving for better product experiences
• Human centered custom software solutions
• Data engineering
• Native mobile development

Benefits

• An L&D Program which includes: Learning budget, MasterClass, and in-person learning opportunities
• Coworking to support our global team
• Flexible PTO & flexible work schedule
• Wellness days
• 12 weeks of new parent leave available for eligible employees
• Semi annual promotion panel