Senior Delivery Manager

Summary

Join PAR Technology's growing Retail Team as a Senior Delivery Manager! Lead the delivery and deployment of PAR Retail's Platform for new and existing customers. Collaborate with Engineering, Product, Customer Success, and third parties to ensure high-quality, on-time program delivery. This remote position requires at least 8 years of technology/software project delivery experience and 3+ years of Agile Delivery experience using Scrum, Kanban, or SAFe methodologies. You will mentor a team, manage multiple projects, and improve delivery processes. Competitive salary and benefits are offered.

Requirements

• At least 3 years of Agile Delivery experience utilizing Scrum, Kanban or SAFe methodologies
• At least 8 years of Technology/Software Project Delivery experience
• 3+ years of experience using Jira and Confluence
• Bachelor’s degree
• Results oriented, collaborative team player with a keen ability to demystify and streamline processes
• Excellent communication, presentation, interpersonal and listening skills; able to present technical subject matter across a variety of stakeholder levels
• Excellent problem-solving and analytical skills
• Self-driven with the ability to work in a self-guided manner
• Great organizational skills with the ability to manage competing priorities
• Ability to manage direct reports

Responsibilities

• Develop program/project plans and drive the delivery for PAR Retail’s largest customers
• Lead and mentor a team of product delivery leads
• Provide proactive verbal and written communications appropriate for different stakeholders at all levels of the organization
• Address internal and external program risks, issues, and dependencies, even when ownership lies outside the team. Escalate appropriately, especially when timelines could be impacted
• Own and drive improvements to delivery processes based on learnings, new technologies/tools, and methodologies
• Ensure efficient transition to operational teams with documented plans and training materials
• Facilitate workshops and meetings, driving conversations with cross functional teams and customers
• Build relationships with other project teams, manage changes, bridge communication gaps, resolve conflicts, and reach agreements across teams
• Work through ambiguity and bring clarity in a fast paced environment where change is frequent
• Lead multiple projects simultaneously
• Solve business problems with technology
• Perform other duties, as required

Preferred Qualifications

• Certification(s): CSM, CSP, SAFe, or PMP
• Experience in the retail and/or payments industry

Benefits

• Unlimited PTO (Exempt Employees)
• Healthcare Benefits
• Fitness/ Wellness Reimbursement ($300/year)
• Internet Stipend (Remote employees)
• Employee Stock Purchase Program
• 401k Match
• Base salary range: $125,000 to $150,000 USD per year
• Bonus, commission and/or equity (as applicable)