Nava is hiring a
Delivery Operations Associate

Summary

Join Nava, a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. As a Delivery Operations Associate, you will primarily be an executor, driving internal optimization projects prioritized by leadership to completion.

Requirements

• Experience working in operations roles at a professional services organization
• Experience supporting software delivery teams in an operational role
• Experience planning and executing large initiatives and processes, inclusive of efficient process design and change management
• Excellent written and real-time communication skills, with the ability to work harmoniously with others and communicate empathetically across many groups of people in a clear, concise manner
• Ability to build and form strong relationships with both the internal team and external vendors and work harmoniously with others
• An adaptive, proactive, empathetic, tenacious, and positive mindset
• Highly organized, resourceful, reliable, and detail oriented approach
• A critical thinker with a problem-solving mind

Responsibilities

• Develop infrastructure for Nava's Delivery Organization
• Perform administrative and clerical tasks to support Nava’s delivery operations
• Manage Nava’s bench operations and coordinate non-billable projects for delivery staff
• Administer our cross-functional skills database and ensure data is linked to Nava's staff roster
• Ensure metrics are entered into our tracking system and surveys are rolled out on a regular cadence
• Organize and manage data gathered in client satisfaction interviews
• In coordination with People Operations, manage non-billable activities like training and practice building
• Other duties as required

Benefits

• Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits
• Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 floating holidays, and unlimited sick leave
• Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well
• Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave
• Employee wellness program: Access our comprehensive Employee Wellness Program
• Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC
• Fertility support: Benefit from fertility support and treatment options
• Sabbatical leave: We offer a sabbatical leave program
• 401k contributions: We match 4% of your salary in 401k contributions
• Flexible work arrangements: We offer flexible work arrangements to suit your needs
• Home office setup: Receive assistance with your home office setup and a monthly phone allowance
• Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable)
• Learning and development: Access our comprehensive learning and development program
• Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license
• Equity stock options: Benefit from equity stock options
• Employee referral program: Participate in our employee referral program
• Commuter benefits: Enjoy commuter benefits
• Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance