Remote Operations Delivery Associate

Summary

Join a global team that makes it possible for merchants to collect payments in emerging markets. As part of the Global Payins Operations Team, you will ensure deliverables are completed on time and interact with interdisciplinary teams across multiple countries.

Requirements

• Someone open to constant change in an ambiguous, fast-paced environment
• A self-starter, willing to work across time zones if needed
• Knowledge of data analytics and reporting
• Good presentation, reporting, and communication skills in a multicultural team
• Attention to detail
• Curious profile, positive attitude, and problem-solving competencies
• Organizational skills, with the ability to manage multiple activities and projects at the same time
• Ability to work with tight deadlines
• Fluent in written and verbal English

Responsibilities

• Review and follow up on the completeness of internal processes related to new/existing processors during the integration life cycle (sign-off)
• Work closely with the rest of the company to promote organized project management, focusing on good communication within different areas
• Fully understand dLocal’s business to be able to prioritize the pipeline of new partner integrations, considering all region’s needs
• Accountability of the cross-country processes to make sure all the regions accomplish their deliverables on time (auditing controls, SLAs, internal KPIs, etc.)
• Give and demand visibility of ETAs and manage stakeholders' expectations
• Redefine and create new processes to optimize resources and effort