Delivery Operations Leader

Summary

Join LeapPoint as a Delivery Operations Leader and lead the successful execution and delivery of Adobe content supply chain solutions for major brands. You will drive operational excellence, ensure seamless integration of Connected Work® solutions, and maintain high client satisfaction. Responsibilities include leading project delivery management, overseeing resource allocation, and defining and tracking KPIs. This remote position requires 8+ years leading digital transformation projects and 5+ years in operations management. A proven track record of delivering large-scale digital transformation initiatives and strong leadership skills are essential. The salary range is $180,000-$250,000, and benefits include a bonus, comprehensive healthcare, and PTO.

Requirements

• 8+ years leading digital transformation projects for major brands
• 5+ years of experience in operations management, delivery management, or supply chain roles
• Proven track record of delivering and managing large-scale, complex digital transformation initiatives with measurable outcomes
• Analytical mindset with experience in process optimization and KPI tracking
• Strong leadership and team management abilities
• Excellent communication and client relationship skills
• Ability to thrive in a fast-paced, dynamic environment

Responsibilities

• Drive Operational Excellence: develop and implement processes and best practices and methodologies to optimize efficiency, scalability, and performance of delivery operations
• Contribute to Growth: identify opportunities to enhance service offerings, streamline operations, and support business development initiatives
• Lead Project Delivery Management: lead the end-to-end delivery of Adobe content supply chain solutions, ensuring projects are completed on time, within budget, and meet quality standards
• Ensure Seamless Integration: collaborate with technical and product teams to integrate solutions into client workflows, addressing challenges proactively
• Maintain Client Satisfaction: serve as a primary point of contact for clients, fostering strong relationships and ensuring expectations are met or exceeded
• Team Leadership: manage and mentor delivery teams providing clear direction, performance feedback, and professional development to optimize performance and collaboration
• Resource Allocation: oversee resource planning and allocation to balance workloads and meet project demands
• Performance Metrics: define and track KPIs to measure delivery success (e.g., client satisfaction, project profitability, implementation timelines) and report progress to leadership

Preferred Qualifications

• Experience in MarTech or content supply chain solutions
• PMP, Agile, Lean Six Sigma, or Adobe Workfront Certified Project Manager

Benefits

• Bonus
• Comprehensive healthcare
• PTO