Director of Consulting Delivery Operations

Summary

Join Nimble Gravity as the Director of Consulting Delivery Operations and lead our global project and product management teams. You will optimize delivery processes, ensuring client engagement exceeds expectations. This role is crucial for scaling operations, driving operational excellence, and delivering measurable business value. Oversee resource management, process optimization, and execution excellence across teams, aligning delivery capabilities with client needs and business goals. Foster a client-centric mindset, proactively identifying solutions and delivering impactful results. Collaborate closely with the VP of Delivery to enhance processes and prioritize client satisfaction. This position offers a collaborative environment, opportunities for professional development, and a competitive salary and benefits package.

Requirements

• 7-10 years in consulting roles, with a proven track record in client delivery
• Proven ability to inspire and lead teams to exceed standard expectations
• Strong experience with resource management, capacity planning, and process optimization, with a deep understanding that client satisfaction is the key measure of success
• Ability to align resources and optimize workflows to deliver outstanding client results
• Strong interpersonal, communication, and leadership skills, with the ability to influence stakeholders at all levels, including C-suite executives
• Proficiency in English (C1 level) is required
• Ability to lead with strategic intent, collaborating with senior leadership to shape client growth plans and adjust strategies based on evolving insights
• Strong problem-solving skills, with the ability to anticipate challenges, proactively address issues, and maintain high levels of client satisfaction and relationship continuity

Responsibilities

• Drive a client-first mindset in all delivery activities, ensuring that every project exceeds client expectations and delivers high-impact, business-aligned results
• Lead the continuous improvement of delivery processes, balancing efficiency with a relentless focus on the client experience, ensuring that delivery is seamless and exceeds quality standards
• Mentor and coach the global Project Managers (PMs) and Product Managers (PMs), fostering a culture where teams proactively ask the right questions, anticipate challenges, and take ownership of delivering excellence
• Oversee resource optimization and capacity planning, ensuring that the right skills are available at the right time to meet client needs while maintaining an agile, flexible delivery structure
• Manage and execute high-impact client engagements, ensuring timely, high-quality delivery of solutions that align with client business goals
• Partner with the CEO and Sales team to ensure delivery processes align with company-wide growth strategies and client acquisition efforts. Collaborate with Client Engagement Leads to manage client relationships and with Technical Solutions Leadership to ensure technical execution meets client requirements
• Implement feedback loops and performance metrics that prioritize client satisfaction and drive continuous operational improvement in delivery teams

Preferred Qualifications

• Extensive experience in technology consulting or the tech industry, with a focus on SaaS, Cloud Solutions, Data Science, AI & Machine Learning, Digital Transformation, Enterprise Software, or e-commerce solutions, is highly preferred
• Proficiency in Spanish is a plus for working with a diverse team and clients

Benefits

• A collaborative, high-performance environment with exposure to cutting-edge AI and data science projects
• Opportunities to work with leading industry experts and develop skills that will position you as a thought leader in the field
• A diverse, inclusive, and dynamic work culture that encourages innovation and professional development
• Competitive salary and benefits package, along with opportunities for career advancement