Demo Platform Engineer

Summary

Join Twilio as a Demo Platform Engineer and play a pivotal role in consolidating the demo platform for both Comms and Segment. You will be responsible for the full-stack development and maintenance of the demo environment, collaborating with Enterprise Architects and reporting to the Senior Manager. This role involves building comprehensive use case demos, ensuring technical accuracy and reliability, developing visually appealing interfaces, incorporating product updates, and gathering user feedback for continuous improvement. The goal is to drive cross-sell and multi-product adoption by enhancing the demo experience. This remote position requires 10-20% travel and is not available in certain states.

Requirements

• 3+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks and integrating SaaS platforms
• Experience learning, understanding and communicating complex technical concepts to internal stakeholders
• Strong knowledge of Javascript including experience using Node and React with the ability to quickly learn and adapt to new technologies as needed
• Experience developing and deploying full stack, web-based applications with a focus on creating intuitive user interfaces and seamless user experiences
• Creative thinking and problem-solving skills, with a track record of delivering projects with tight deadlines and incomplete information
• Ability to work independently and collaboratively with multiple cross-functional stakeholders in a fast-paced environment, with a strong attention to detail

Responsibilities

• Build comprehensive use case demos for Solutions Engineers to leverage in customer facing calls which may include Comms APIs, customer websites and applications, Segment, Flex, and other new pre-GA capabilities
• Utilize your software engineering expertise to ensure the technical accuracy and reliability of demo environments and demo tooling, including integrations with other partner technology
• Develop visually appealing, interactive demo environments using a range of tools, empowering AEs and SEs to provide self-service demos that highlight delightful user experiences
• Stay abreast of product updates and enhancements, and incorporate them into the demo environments as appropriate to showcase the latest features and improvements
• Gather feedback from end users and use insights to continuously enhance and refine demo content and delivery

Preferred Qualifications

• Familiarity with cloud computing concepts and platforms such as Snowflake, Databricks, GCP, AWS is a plus
• Familiarity with the CPaaS API space and prior CPaaS coding experience a huge plus
• Experience with NextJS or similar frameworks
• Strong knowledge of SQL, relational databases and database management
• You are passionate about data infrastructure and stay informed about new trends, technologies, and frameworks

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan