Deployment Engineer

Summary

Join Mashgin, a successful and innovative point-of-sale technology company, as a remote, intermediate-level Deployment Specialist. This role involves 50-75% travel across the country, installing and deploying our technology and hardware, and providing exceptional customer support. You will be responsible for ensuring projects are completed on time and customers are successful. Excellent technical skills, communication, and problem-solving abilities are essential. You will collaborate with product engineers and directly interact with users and clients. The position requires a base in the greater Chicago area. Mashgin offers a competitive salary, excellent benefits, and the opportunity to work on a small, multidisciplinary team.

Requirements

• Bachelor’s Degree (or equivalent experience)
• Ability and desire to travel frequently
• Self-starter who is comfortable getting the job done without much assistance
• Relentlessly resourceful, always thinking outside the box to solve complex problems
• Strong communication skills
• Ability to lift 50 pounds or more

Responsibilities

• Traveling the country launching new locations and helping customers (50-75% travel is expected)
• Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product
• Respond to customer escalations and inquiries, when needed seeking partners to assist
• Maintain a subject-matter expert level of knowledge of deployment systems and software
• Installing kiosks to ensure our customers and clients are set up for success
• Planning and preparing for deployments
• Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Preferred Qualifications

• Preferred: prior IT or tech repair experience
• Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components

Benefits

• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Competitive salary in a small, rapidly scaling company
• Pet insurance for your fur babies
• Voluntary life insurance plan