Forward Deployed Engineer

Summary

Join Outreach as a Forward Deployed Engineer (FDE) and be at the forefront of AI-powered revenue execution. You will deploy, customize, and operationalize AI Revenue Agents, integrating them into customer sales processes. As a functional consultant and workflow strategist, you will work directly with revenue teams, ensuring seamless AI agent implementation. This role is crucial in helping Outreach customers achieve transformative value and redefine seller productivity. The position requires a hybrid skillset of technical implementation and GTM strategy expertise. You will be responsible for leading AI agent pilots and implementations, understanding and mapping GTM workflows, customizing AI behavior, and developing reusable solutions.

Requirements

• 5+ years in customer-facing implementation or deployment roles (e.g., Solutions Engineering, Professional Services, Revenue Operations, or FDE roles)
• Experience with AI/ML systems , LLMs, or prompt engineering a plus
• Technical experience with SaaS integrations, APIs, data pipelines, or CRM systems (Salesforce, HubSpot, etc.)
• Strong understanding of sales workflows (e.g., prospecting, discovery, pipeline management, deal review)
• Ability to translate complex business processes into clear, executable deployment plans
• Strong communication skills for working cross-functionally with Product, Engineering, and GTM teams
• Experience working in Agile or iterative implementation models (pilots, MVPs, rollouts)
• A hybrid of technical implementer and functional GTM strategist
• Comfortable working directly with revenue teams (Sales, SDRs, Ops, Enablement)
• Curious, customer-obsessed, and excited by real-world applications of AI

Responsibilities

• Lead AI Agent Pilots & Implementations Deploy and configure Outreach’s AI Revenue Agents in real customer environments, driving fast, measurable outcomes
• Understand & Map GTM Workflows Partner with Sales, Marketing, and RevOps stakeholders to deeply understand business processes and identify where AI agents can be embedded to drive impact
• Customize & Tune AI Behavior Adapt agent capabilities to customer-specific use cases using prompts, data integrations, routing logic, and system configurations
• Develop Reusable Solutions Build and document repeatable implementation patterns, success criteria, and collateral to scale deployments across the customer base
• Act as a Product & Field Liaison Provide structured feedback to Product and Engineering based on customer insights, and help communicate roadmap priorities to customers
• Train & Enable Customer Teams Support customer readiness and change management with training, documentation, and functional support

Preferred Qualifications

• Experience with AI copilots, agents, or LLM-powered tools
• Familiarity with Outreach platform and its ecosystem
• Background in Revenue Operations or GTM consulting
• Experience with scripting languages or tools (e.g., Python, SQL, Postman) for light configuration or debugging

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military