Forward Deployed Engineer

Summary

Join Orb, a leading provider of next-generation billing infrastructure, as a software engineer who enjoys building products and working directly with customers. You will alternate between developing production-ready features and collaborating with customers to ensure successful integration and launch of Orb's services. This role involves working closely with the Customer Success team to understand customer goals, guide technical setup, and resolve implementation challenges. You will also create custom solutions and contribute to product improvements based on customer feedback. The ideal candidate is comfortable solving open-ended problems, communicating technical concepts effectively, and working across various teams. This position offers the opportunity to make a direct impact on customer success and shape the future of monetization.

Requirements

• 4+ years of experience as a software engineer, ideally in a fast-moving or startup environment
• Energized by combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect
• Comfortable diving into complex technical problems and turning ambiguous needs into working solutions
• Strong written and verbal communicator, able to clearly explain technical concepts to various audiences
• Empathetic and user-focused—you care about building intuitive products that solve real problems
• Versatile across the stack and eager to work with new technologies and domains
• Motivated by impact and excited to see your work directly help customers succeed

Responsibilities

• Serve as a technical advisor during customer onboarding, guiding implementation, and helping unblock complex workflows
• Build custom integrations or tooling to help customers succeed, then generalize those into core product features
• Work closely with customers to understand their workflows, identify recurring needs, and help shape the roadmap with real-world insights
• Contribute across the stack to deliver high-quality product features and improve internal tooling
• Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to drive a great end-to-end experience
• Improve the efficiency of customer-facing teams by reducing manual work through automation and tooling

Benefits

• Excellent medical, dental, and vision insurance
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Meaningful equity in the form of stock options