Deployment Manager

Summary

Join Axon and become a Deployment Manager, leading seamless implementations of Axon's hardware and software solutions for law enforcement agencies. You will serve as the primary customer contact, collaborating with internal teams to ensure efficient deployments and manage timelines. This role requires strong project management skills, a solid understanding of Axon products and IT processes, and the ability to align business and technical stakeholders. You will orchestrate multiple-product deployments, be the primary customer contact for technology users and decision-makers, and collaborate with internal deployment teams. The position involves documenting customer issues, maintaining project dashboards, managing risks, and ensuring successful implementations. Remote work from the United States is possible.

Requirements

• 1-2 years of project deployment and coordination experience preferred
• 1-2 years working collaboratively in complex environments
• Experience utilizing technical project management tracking tools to ensure project tracking and completion
• Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects, under tight deadlines
• Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
• Excellent written and verbal communication skills with a demonstrated ability to structure projects and align stakeholders
• Enthusiasm and commitment to Axon's Mission, Core Values, and Program Mission
• Willingness to join forces and drive company-wide initiatives across multiple departments
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Responsibilities

• Orchestrate multiple-product deployments of all Axon hardware or software products
• Serve as primary point of contact for customer: technology users and decision makers at Law Enforcement Agencies (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.)
• Collaborate with internal deployment teams to ensure seamless implementations and organized timelines
• Provide structure and clarity where there is ambiguity in customer needs and implementation process
• Document customer issues, providing feedback to leaders and other key stakeholders
• Maintain internal project dashboards and communication
• Identify, manage and escalate risks, and ensuring end-to-end success of the implementation

Preferred Qualifications

• Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
• Demonstrate adaptability and versatility by embracing tasks and projects beyond core responsibilities, continuously seeking opportunity to grow and learn in various aspects of the role
• Experience with Salesforce, Microsoft Office Applications, Slack, Smartsheet and QUIP is advantageous
• Thorough knowledge of Axon products preferred

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Ride along with police officers to see them use our technology and get inspired