Solution Deployment Manager

Summary

Join 360Learning as our Solution Deployment Manager and become a key member of our Implementation team, seamlessly onboarding new customers. You will manage all phases of the implementation lifecycle, from sales turnover to support handover. Responsibilities include defining platform architecture, facilitating integrations, and guiding clients for successful deployment. You will also focus on increasing product adoption and delivering complementary solutions. This role requires a minimum of 3 years of experience in a similar customer-facing role, project management skills, and expertise with APIs and SSO. Excellent communication skills and fluency in French and English are essential. We offer a competitive compensation package, flexible work arrangements, and various benefits.

Requirements

• Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Native French proficiency and very good English proficiency (level B2)

Responsibilities

• Manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support
• Drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform
• Follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits
• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing
• Start to onboard your own new clients
• Drive project management in order to ensure successful platform deployment from Kick-off meeting, regular touchpoints until handover to support
• Host functional and technical workshops with clients to support them in their platform customization and structuring
• Successfully ensure 360Learning platform deployment for new clients
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from un expertise standpoint
• Deliver Professional Services to our existing customers base
• Onboard another Solution Deployment Manager
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

Benefits

• Compensation: Package includes base salary, a variable component and equity
• Work From Home stipend
• RTT
• Lunch vouchers
• Medical insurance
• Gym subscription
• 1 month parental leave for the second parent
• Flexible hours
• Full remote work possible anywhere in France