Deployment Strategist

Summary

Join Shift5, a fast-growing scale-up specializing in cybersecurity, predictive maintenance, and compliance for OT systems, as a Deployment Strategist. This crucial role ensures customer success by providing exceptional support and enabling customers to see the value of Shift5's offerings. The ideal candidate will possess a background in the Aerospace & Defense industry and the ability to provide insightful feedback to internal teams. The primary goal is to expand Shift5's presence within customer accounts. This position requires significant travel within the US. Shift5 offers a competitive salary and benefits package.

Requirements

• Client relationship management, or a related field, with a focus or interest in the defense industry
• Basic understanding of the defense sector and its unique challenges and requirements
• Excellent communication, interpersonal, and problem-solving skills
• Bachelor’s degree in Computer Science, Engineering, Business, Marketing, or a related field
• Strong strategic thinking, a proactive approach, and a client-focused mindset
• Ability to get a TS/SCI clearance

Responsibilities

• Build, maintain, and expand relationships with key customers, understanding their needs, goals, and challenges
• Identify and document new use cases, pain points, and opportunities where Shift5's products can add value to customers
• Engage with various customer personas, including senior officers, cybersecurity professionals, maintainers, pilots, and other key stakeholders, to gather comprehensive insights and feedback
• Address and resolve any issues or concerns raised by customers in a timely and effective manner, ensuring customer satisfaction
• Monitor and communicate customer success stories and areas for improvement, providing insights and recommendations to internal teams
• Serve as the primary feedback source to internal teams on customer successes, product feedback, and new opportunities for sales to pursue
• Drive the direction of customer facing demonstrations to showcase Shift5 product capabilities
• Work closely with Sales/Account Executives, Field Engineering, and Program Managers to ensure a cohesive approach to customer success
• Actively contribute to the growth of Shift5's presence in customer accounts by identifying expansion opportunities and collaborating with internal teams to realize them
• Travel up to 40-50% in the US required for this role

Preferred Qualifications

Prior military experience or deep experience working with the military is a strong plus

Benefits

• $150,000-$190,000
• Bonus program and equity in a fast-growing startup
• Competitive salary and stock options in a fast-growing startup
• Employer-paid medical, dental and vision coverage
• Health Savings Account with annual employer contributions
• Life Insurance
• Uncapped paid time off policy
• Flexible work & remote work policy
• Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)