Deployment Strategist

Summary

Join TRM Labs as a Deployment Strategist and become a trusted advisor to customers implementing our blockchain intelligence platform. You will enhance customer success by providing product training, addressing advanced product questions, and ensuring high satisfaction. Responsibilities include building demos, conducting training sessions, gathering customer feedback, monitoring usage, and identifying churn mitigation strategies. The ideal candidate possesses 5+ years of experience, ideally blending private and public sector roles, with practical experience in virtual currencies and blockchain analysis. Exceptional communication and problem-solving skills are essential. TRM Labs offers a remote-first work environment, opportunities for personal growth, and a mission-driven culture.

Requirements

• 5+ years of work experience, ideally with a mixture of Private Sector and Public Sector (ex. Law Enforcement) experience
• Practical experience with virtual currencies and blockchain analysis, ideally in an investigative capacity; excitement to learn about these topics is essential
• Experience structuring problems and identifying the most critical issues to prioritize
• Exceptional and consistent attention to detail
• Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing
• Comfort operating in a fast-paced environment where priorities can change quickly
• Ability to work collaboratively in a cross-functional environment
• Must be willing and able to travel within the United States as needed for this position

Responsibilities

• Act as trusted advisor, assisting customers in maximizing the effectiveness of our tool within their specific roles
• Confidently explain complex product and technical questions, helping customers understand data and investigations across our platform
• Build and deliver demos to new and existing customers
• Conduct training sessions to ensure the product is meeting customer needs
• Be the "Voice of the Customer", and provide feedback to the product and engineering teams
• Ensure high customer satisfaction and reference-ability
• Monitor customer usage, detect meaningful trends, and execute strategically on those trends
• Identify customer churn and mitigate effectively
• Establish a regular cadence with customers that will allow you to understand customer goals and proactively solve problems
• Draft and send client alerts about new sanctions and tool updates within hours
• Validate client traces and gather intelligence on VASPs within hours, coordinating with internal teams to expedite investigations and support law enforcement swiftly
• Respond to urgent client inquiries, from trace validations to intelligence gathering, as quickly as possible to ensure fast and effective support

Benefits

• Remote First: Our HQ is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding
• Purpose and Mission: Have a real-world impact, from disrupting terrorist networks to returning stolen funds
• Inspiring Colleagues: Collaborate with industry leaders and learn something new daily
• Personal Growth: We're not just using technology; we're inventing it and taking category-defining products to market
• Annual Company Offsite : Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite. This is designed to foster in-person relationships, creativity, and strategic alignment. Employee attendance is required of all TRMers