Business Operations Manager

Summary

Join Cavista Technologies as their Business Operations Manager and serve as a strategic partner to the General Manager, ensuring seamless business operations and driving organizational efficiency. This leadership role requires a visionary leader with a strong operational mindset to optimize processes, enhance performance, and foster collaboration. You will act as a force multiplier for the General Manager, leading critical functions, managing stakeholder relationships, and executing high-impact projects. The position demands an advanced degree (MBA or related master's) and 12+ years of progressive leadership experience, including 5+ years in a senior management role within the technology or IT services sector. Cavista offers a 5-day workweek with flextime, competitive health insurance, wellness programs, employee training, growth and development opportunities, remote work options, mentoring, counseling, a referral bonus, and a work-from-anywhere policy.

Requirements

• Advanced Degree: MBA or master’s degree in business administration, Operations Management, or a related field from a reputed institution
• Professional Experience: Minimum of 12+ years of progressive leadership experience in business operations, general management, or strategic consulting, with at least 5 years in a senior management role within the technology or IT services sector
• Industry Expertise: Demonstrated success in scaling operations, driving digital transformation, or managing P&L for technology-driven organizations
• Strategic Vision: Ability to translate business objectives into actionable plans with measurable outcomes
• Operational Acumen: Expertise in process optimization, lean management, and performance metrics
• Financial Literacy: Strong understanding of budgeting, financial analysis, and cost optimization
• Leadership Excellence: Proven track record of building, leading, and inspiring high performing teams
• Stakeholder Management: Exceptional negotiation, communication, and relationship building skills
• Innovation Mindset: Passion for leveraging technology to solve complex business challenges

Responsibilities

• Serve as the primary deputy to the General Manager, assuming leadership responsibilities in their absence, including executive decision-making, stakeholder engagements, and board-level presentations
• Partner with the executive leadership team to formulate, refine, and execute the company’s strategic roadmap, ensuring alignment with Cavista Technologies mission, vision, and growth targets
• Conduct comprehensive business analysis to identify operational inefficiencies, market opportunities, and areas for innovation, presenting data-driven recommendations to the leadership team
• Oversee the implementation of key strategic initiatives, ensuring timely execution, resource optimization, and measurable outcomes
• Lead the design and execution of operational strategies to enhance productivity, reduce costs, and improve service delivery across all business units
• Establish and monitor key performance indicators (KPIs) to evaluate business performance, providing actionable insights to drive continuous improvement
• Streamline cross-functional workflows, fostering collaboration between Finance, People, Talent, IT and Delivery teams to ensure operational synergy
• Champion the adoption of best practices, automation, and technology-driven solutions to elevate operational efficiency and scalability
• In the absence of the General Manager, represent Cavista Technologies in high-level client meetings, negotiations, and industry forums, reinforcing the company’s reputation as a trusted technology partner
• Analyze market trends, competitive landscapes, and emerging technologies to position Cavista Technologies as an industry leader
• Act as a liaison between senior leadership and respective team leads, ensuring transparent communication, goal alignment, and conflict resolution
• Ensure adherence to corporate governance standards, regulatory requirements, and internal compliance policies
• Proactively identify operational, financial, and reputational risks, implementing mitigation strategies to safeguard business continuity
• Align with the General Manager to oversee contract management, vendor relationships, and procurement processes to ensure cost efficiency and risk mitigation

Benefits

• 5 - day workweek
• Flextime
• Competitive Health Insurance (Employee + Spouse + 4 children)
• Wellness Programs
• Employee Training Programs
• Growth and Development
• Remote working and IT Assets provided for Remote employees
• Mentoring and Counseling
• Referral Bonus
• Work from Anywhere - Flexibility that allows you to work where you are most comfortable, whether at home, at work, or a combination of both