Design Lead

Summary

Join Datacom as a Design Lead and play a pivotal role in shaping and delivering exceptional customer experiences across key products. You will champion customer-centric design, deeply understanding user needs and behaviors. Lead the end-to-end design process, providing creative, UX, and UI direction. Collaborate with cross-functional teams to ensure alignment with strategic goals and brand standards. This role offers the opportunity to make a real impact by crafting meaningful experiences and delivering exceptional designs. Datacom offers a dynamic and agile work environment with various perks.

Requirements

• Experience in designing and deploying customer-focused strategies
• A minimum of five years’ experience in creative or technology industries, preferably with a focus on digital and interactive design
• Experience working with developers, product managers, designers, and cross-functional teams on outcome-based deliverables
• Experience and exposure to modern software delivery practices, such as agile
• Ability to map user flows and customer experiences to identify cohesive aspects of the experience
• Knowledge of key experience design principles and processes (e.g., journey and process mapping, design thinking, user centred design)
• Knowledge of approaches, tools, and techniques for managing and resolving experience design problems

Responsibilities

• Lead a culture of innovation by promoting the exploration and adoption of emerging technologies and best practices within the design function
• Lead and conduct UX testing and research to identify user needs, pain points, behaviours, and gain creators through both quantitative and qualitative methods
• Analyse and evaluate research outcomes and analytics to enhance the overall customer experience and address areas for improvement
• Advocate for customer needs by recommending solutions that prioritise quick and easy experiences, ensuring alignment with user insights and business objectives
• Collaborate with product and engineering stakeholders to develop customer-focused solutions by understanding business and user needs, strategies, and technical constraints
• Coach team members of the design and product teams in using best practice research and design methodologies and principals
• Champion human-centred design principles by facilitating the creation of customer journey artifacts, such as wireframes and prototypes, while iterating solutions based on user and stakeholder feedback
• Own and maintain product design guidelines, ensuring consistent application of the brand in products, while actively participating in agile team ceremonies to support collaborative development

Benefits

• Remote working
• Flexi-hours
• Professional development courses