Design Operations Specialist

Summary

Join Lumin Digital as our Design Operations Specialist and play a pivotal role in enhancing our UX team's efficiency and strategic value. You will collaborate with design, insights, and cross-functional teams to implement workflows, manage projects, and develop processes. This role involves supporting day-to-day operations, facilitating cross-functional collaboration, providing project oversight, optimizing operational efficiency, championing standards and best practices, and measuring performance. The ideal candidate possesses 5-7 years of experience in a design organization, strong project management skills, and excellent communication abilities. This position offers a competitive salary, minimal travel, and the opportunity to contribute significantly to a dynamic and innovative team.

Requirements

• 5-7 years in a Design Organization
• Organized, with project management skills
• Understanding of the Design and Research Processes for Digital Products
• Good Communicator
• Bachelor's degree or equivalent experience

Responsibilities

• Ensure smooth execution of UX team workflows by managing schedules, removing roadblocks, and coordinating resources to meet team needs
• Act as a liaison between UX team, development, product management, and other cross-functional teams
• Facilitate collaboration and handoffs between stakeholders
• Communicate with partners about scope, prioritization, roadblocks, questions, and delays
• Organize and facilitate retrospectives, design reviews, insights reviews, and working sessions with cross-functional stakeholders
• Collaborate with the Insights team to schedule and support user testing sessions for both actual users of the product and external testers
• Track UX team timelines and scopes to ensure projects stay on track
• Provide cross-team visibility into projects and workflows
• Own and communicate status updates for UX initiatives
• Document and help improve UX team activities and processes
• Identify and eliminate workflow bottlenecks and barriers
• Manage UX tools, ensuring teams have the resources they need to succeed
• Promote consistency and quality across all design and research outputs
• Help triage and manage UX feedback
• Advocate for UX best practices across the organization
• Advocate and help expand Lumin’s Accessibility Program
• Work with DesignOps Manager to define, manage, and track UX metrics to measure UX value and team improvement over time

Preferred Qualifications

• UX Writing experience
• Agile experience
• Digital product experience

Benefits

• $90,000 - $130,000 a year
• Minimal, generally 12 days or less per year, ~2X team get togethers a year