Senior Content Operations Specialist

Summary

Join Acquia as a Senior Content Operations Specialist and oversee the entire content lifecycle, optimizing workflows and collaborating with various teams. You will focus on optimizing existing content, ensuring accuracy and alignment with business goals. This role is key to scaling content operations, maintaining high quality and efficiency. Responsibilities include managing content workflows, coordinating projects, optimizing content, ensuring quality assurance, collaborating cross-functionally, administering content systems, reporting and analyzing data, and providing training and documentation. The ideal candidate has 4+ years of experience in a related field and proficiency with various content management and workflow tools. The position requires strong organizational, communication, and problem-solving skills.

Requirements

• 4+ years of experience in content operations, project management, editorial management, or a related field
• Proficiency with content management systems (e.g., WordPress, Contentful, Drupal), workflow/project management tools (e.g., Asana, Jira, Trello), and digital asset management platforms
• Experience conducting content audits and implementing content optimization strategies
• Strong organizational, multitasking, and problem-solving skills
• Exceptional attention to detail and commitment to quality
• Excellent written and verbal communication skills
• Experience collaborating with cross-functional teams in a fast-paced environment
• Ability to analyze data and generate actionable insights for process and content improvements

Responsibilities

• Design, implement, and refine processes for content creation, editing, review, approval, and publishing across multiple channels
• Manage content calendars, deadlines, and deliverables, ensuring timely execution of content initiatives
• Lead initiatives to audit, update, and optimize existing content for accuracy, relevance, SEO, user engagement, and business objectives
• Collaborate with stakeholders to identify high-impact content for refreshes, repurposing, or retirement
• Utilize analytics to drive recommendations and measure the success of optimization efforts
• Oversee content QA processes, ensuring all assets meet brand guidelines, editorial standards, and compliance requirements
• Serve as the liaison between content creators, designers, product managers, and marketing, ensuring alignment and smooth handoffs
• Administer content management systems (CMS), digital asset management (DAM) platforms, and workflow tools
• Identify and implement process improvements and new technologies
• Track content performance metrics, workflow efficiency, and resource utilization
• Analyze content effectiveness and identify opportunities for optimization based on data
• Provide actionable insights and recommendations
• Develop and maintain documentation for content processes, style guides, and best practices
• Train team members on tools and workflows
• Identify opportunities to scale and optimize content operations, supporting innovation and growth

Preferred Qualifications

• Understanding of SEO, content strategy, and digital marketing best practices is a plus
• Experience in a similar role within B2B Saas companies, or startups
• Familiarity with content localization and translation workflows
• Knowledge of analytics tools (e.g., Google Analytics, Tableau) and experience creating dashboards or reports
• Experience or interest in leveraging AI-powered tools (e.g., ChatGPT, Anthropic, Jasper) to support content creation, editing, research, or workflow automation
• Interest or experience in basic graphic design, image editing, or collaborating with creative teams to enhance visual content (e.g., using tools like Adobe Creative Suite, Canva, or Figma)