Designer, Researcher

Summary

Join Nava, a public benefit corporation, as a Designer/Researcher to contribute to the reimagining of government services. Collaborate on building case management workflows using Salesforce for government services impacting millions. Work on cross-functional teams, moving from concept to implementation while prioritizing user needs. Your responsibilities will span research, prototyping, and the design and development of Salesforce applications. You will work within the government ecosystem, collaborating with various stakeholders. This role offers a competitive salary and a comprehensive benefits package.

Requirements

• At least two years of experience working as a designer or researcher working with cross-disciplinary product teams within a professional working environment
• Experience designing with Salesforce; understanding of Salesforce’s capabilities and integrations
• Depth of experience in conducting, synthesizing, and communicating qualitative research
• Comfortable collaborating with cross-disciplinary peers, especially technical peers such as software engineers as part of a design process
• Ability to map and drive systemic improvements within complex service environments, while advocating for users
• Capable of managing multiple work streams and context-switching in dynamic environments
• Excellent written and verbal communication skills, including building strong relationships with the internal team and external partners
• Highly reliable, detail-oriented, and capable of thinking strategically around trade-offs and short term vs. long term benefits
• An adaptive, empathetic, collaborative and positive mindset
• Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired
• Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card
• May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances

Responsibilities

• Apply a service design mindset to challenges with a relentless focus on user needs
• Propel understanding of users, by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators
• Drive research ideas from concept to production, from diagramming to drafting research plans to conducting user interviews
• Collaborate with cross-disciplinary peers in product management, project management, software engineering and Salesforce administrators to define, design and deliver working software features
• Maintain open lines of communication with clients and government stakeholders
• Contribute to learning and designing best practices with Salesforce and its various partner products

Preferred Qualifications

Please include a portfolio with your application

Benefits

• Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits
• Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave
• Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well
• Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave
• Employee wellness program: Access our comprehensive Employee Wellness Program
• Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC
• Fertility support: Benefit from fertility support and treatment options
• Sabbatical leave: We offer a sabbatical leave program
• 401k contributions: We match 4% of your salary in 401k contributions
• Flexible work arrangements: We offer flexible work arrangements to suit your needs
• Home office setup: Receive assistance with your home office setup and a monthly phone allowance
• Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable)
• Learning and development: Access our comprehensive learning and development program
• Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license
• Equity stock options: Benefit from equity stock options
• Employee referral program: Participate in our employee referral program
• Commuter benefits: Enjoy commuter benefits
• Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance
• Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work