DealerOn is hiring a
Desktop Engineer in United States

Summary

The job description is for a Desktop Engineer position at DealerOn, a fast-growing online marketing company providing website and agency services to automotive dealerships. The role involves supporting computing resources and infrastructure, with a hybrid work arrangement requiring onsite work in the Headquarters office in Derwood, MD.

Requirements

• Bachelor’s Degree or equivalent
• Experience supporting Windows Desktop Operating Systems (Windows 10, Windows 11)
• Proficient in supporting desktop, laptop and mobile hardware IT support
• Windows Server Support Basics and basic understanding of Active Directory
• Networking knowledge, including DNS and DHCP
• Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
• Proficient with Office software suite

Responsibilities

• Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
• Answer and resolve support cases in a timely manner with emphasis on strong customer service
• Install and configure software and applications for workstation distribution
• Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
• Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
• Guide users in conforming to established systems security practices
• Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
• Vet and test new technology for business operations and/or initiatives
• Monitor and report security issues to management and various teams per the Incident Response procedure
• Contribute to remediation planning, testing and execution as directed
• Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
• Perform other duties as assigned

Preferred Qualifications

• 5 years’ experience in field or career
• Experience in a fast-paced, environment
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Dependable, follows instructions and takes initiative to solve problems

Benefits

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account