Remote Desktop Support Level I

Summary

Join our team at Galaxy as a Level I Desktop Support person to support the firm and its users globally, with daily on-site presence required at our London offices. This role involves direct and remote end-user support, providing first-level support and troubleshooting for software applications, operating systems, hardware devices, and network connectivity issues.

Requirements

• Bachelor’s degree in Information Technology or equivalent work experience
• At least one technical certificate such as A+, Network+, Microsoft MTA, Cisco, etc, is a plus
• Strong troubleshooting skills for all IT related issues
• Experience with Windows, MacOS and iOS related items

Responsibilities

• Collaborate closely with the IT Helpdesk team to ensure users receive comprehensive support for their IT needs
• Provide first-level support and troubleshooting for software applications, operating systems, hardware devices, and network connectivity issues
• Familiarity with helpdesk ticketing systems and remote support tools
• Document all support interactions and solutions in the helpdesk ticketing system, ensuring accurate and thorough record-keeping
• Update and maintain an inventory of devices
• Deploy Image builds on Windows/Mac Devices

Preferred Qualifications

• Experience identifying recurring issues and recommend solutions for process improvement
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users
• Commitment to providing exceptional customer service and maintaining a positive attitude in all interactions
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines

Benefits

• Competitive base salary and bonus
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching and counseling sessions
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups