Remote Level 1 Field Support Technician

Summary

Join Lincoln IT as a Level 1 Field Support Tech and provide on-site and remote support for Microsoft desktop personal computers, utilizing technical training and/or knowledge in a variety of desktop technologies.

Requirements

• At least 1 to 3 years' experience with Microsoft OS, a variety of desktop applications, and expertise in supporting client hardware
• Technical training and/or knowledge in a variety of desktop technologies
• Microsoft technical certifications desired, but not required
• Excellent written and verbal communication skills with end-users

Responsibilities

• Provide on-site and remote support for Microsoft desktop personal computers
• Provide helpdesk support, including analyzing and resolving end-user client issues
• Troubleshoot and resolve user issues across a broad range of client technologies
• Install new software and upgrade existing software
• Troubleshoot hardware problems and replace any inoperative hardware found
• Utilize manufacturer technical support lines to resolve support issues
• Support proprietary applications

Benefits

• Competitive salary
• Training and education
• Comprehensive benefits package (Medical, Dental, 401K)
• Generous PTO