Developer Success Engineer

Summary

Join Clerk, a company building developer tools for authentication, as a Developer Success Engineer. This role blends engineering and developer support for Clerk's platform. You will provide technical support, debug issues, and answer product questions, leveraging insights to improve the product through documentation, tutorials, and internal tool development. You'll collaborate on product development, investigate and document bugs, and balance engineering and support responsibilities. This position offers flexibility and growth, directly impacting developer productivity and satisfaction. Clerk values collaboration, shared ownership, and continuous improvement.

Requirements

• Expertise in JavaScript/TypeScript development
• Extensive experience with React and Next.js
• Practical experience working with PostgreSQL or similar relational databases
• Some amount of familiarity working with cloud infrastructure (GCP experience is a plus)
• Comfort working with browsers, REST APIs, and web technologies
• Outstanding written and verbal communication abilities
• Demonstrated experience helping other developers succeed, whether through mentorship, support, or documentation
• Ability to quickly understand and debug complex technical issues
• Empathy for customers and a drive for excellence in developer experience
• Self-motivated with a proven ability to take ownership of projects and see them through

Responsibilities

• Provide expert technical support to fellow developers, ranging from quick implementation guidance to complex architectural consultations
• Collaborate on product development, including our core platform and upcoming support product offerings
• Build and enhance internal tools that streamline our support operations and improve developer experience
• Contribute to technical documentation and guides based on real-world developer needs
• Investigate and document product bugs, working closely with the engineering team on solutions
• Balance engineering and support responsibilities based on your interests and our team's needs
• Directly influence product development through your constant interactions with the developers and customers using the product
• Work with a tight-knit team that values playfulness, collaboration, and shared ownership
• Build products and tools that directly impact developer productivity and satisfaction, and that make your own job better/easier

Preferred Qualifications

• Experience using Clerk in production applications
• Knowledge of Go programming language (Clerk’s backend code is written in Go)
• Experience with Cloudflare products
• Background in developer tools or developer-facing products
• Track record of contributing to technical documentation
• Experience with auth/user management systems
• History of participating in developer communities

Benefits

• Stock option plan
• Top-tier health insurance
• Set up your ideal home office with the gear of your choice
• Unlimited vacation policy (although we recommend 25 days per year), in addition to observing national holidays specific to your country of residence