Developer Success Engineer

closed
Dagster Labs Logo

Dagster Labs

πŸ’΅ $175k-$215k
πŸ“Remote - United States

Summary

Join Dagster Labs, a well-funded startup, as a Developer Success Engineer. You'll be part of a distributed team providing technical support to Dagster+ customers and open-source users. Responsibilities include troubleshooting issues, leading customer onboarding, improving documentation and tooling, and collaborating with clients and internal teams. This full-time, competitively paid position offers a remote work stipend and benefits. We are looking for candidates with 5+ years of relevant experience, proficiency in Python, and experience with distributed systems and cloud platforms. The ideal candidate will be proactive, possess strong communication skills, and have a passion for improving user experience.

Requirements

  • 5+ years of relevant experience in technical support or a similar role
  • Proficiency in Python
  • Hands-on experience with distributed systems, containerized environments (e.g., Kubernetes, Docker), cloud platforms (AWS, GCP, Azure), and CI/CD workflows
  • Strong written and verbal communication skills, with empathy for clients and ability to advocate for their needs while representing the company effectively
  • Proven ability to troubleshoot and resolve complex technical challenges independently
  • Proactive mindset for engaging with customer issues and driving improvement

Responsibilities

  • Provide technical support to Dagster+ customers and open-source users
  • Diagnose and resolve issues related to Dagster installations, integrations, and deployments
  • Troubleshoot issues with cloud services (AWS, GCP, Azure) and containerized environments (Kubernetes, Docker) to help customers implement solutions effectively
  • Work flexible shifts between 7 AM and 7 PM ET to provide timely support to customers across different time zones
  • Lead customer onboarding for seamless Dagster+ adoption
  • Provide technical guidance on data orchestration and integration
  • Develop training content and examples
  • Collaborate with clients and sales to build strong relationships
  • Improve documentation for clarity and usability
  • Improve support tooling and develop debugging resources to expedite issue resolution
  • Provide feedback to engineering and product teams to drive product improvements

Preferred Qualifications

  • Experience with data orchestration tools (e.g., Dagster, Airflow, Prefect)
  • Knowledge of data engineering
  • Experience at high-growth SaaS startups

Benefits

  • This is a full-time, competitively paid position with benefits
  • We are a distributed team with offices in San Francisco, New York, and Minneapolis. We have team members across the U.S. and are hiring fully remote candidates within the country
  • Every employee receives a remote work stipend to cover home office equipment or coworking space, ensuring a productive and comfortable work environment
  • The estimated annual cash salary for this role is $175,000 - $215,000
This job is filled or no longer available