Developer Success Engineer

Summary

Join our growing team as a Developer Success Engineer and help customers be successful in using Knock to power their cross-channel notifications. As an expert in the Knock platform, you'll build relationships with developers, provide technical support, and create content to demonstrate best practices.

Requirements

• A love for solving open-ended problems for customers
• 2+ years of experience as a developer support engineer or adjacent role, ideally with prior experience working at a developer tools company
• A strong technical generalist who is comfortable talking about technical concepts from both a product feature and an architecture perspective
• Prior development experience with one or more languages, such as Javascript, Ruby, Python, Go, Java, or similar

Responsibilities

• Become an expert in the Knock platform to help new and existing developers best use the product
• Serve as the primary, ongoing technical point of contact for our customers
• Help customers plan and execute their end-to-end implementations, from high-level architecture down to code implementation
• Identifying the blockers for a customer adopting Knock and helping them overcome those obstacles. Sometimes this will mean updating documentation, streamlining SDKs, and so on
• Answer questions about our product in conversations with potential customers, ultimately convincing them Knock is the correct solution
• Support Knock’s sales team in helping customers understand what is technically possible with Knock
• Create technical content to demonstrate best practices and specific use cases (e.g. sample apps, documentation, videos, etc.)
• Deliver feedback to the product and engineering team on challenges faced by customers and helping design and advocate for changes to overcome those challenges