Developer Success Engineering Manager

Summary

Join WorkOS's Developer Success Engineering team as a Manager and help drive an amazing developer experience for customers integrating our platform. You will lead a team focused on delivering comprehensive customer experiences, from demos to integration support. This role requires 2-3 years of leadership experience in technical support, solutions, or sales engineering, strong communication skills, and a technical aptitude. You'll be responsible for recruiting, coaching, and supporting your team, defining the team's vision, and building efficient processes. WorkOS offers competitive pay, substantial equity, comprehensive healthcare, 401k matching, wellness allowances, generous PTO, and a fully remote work arrangement.

Requirements

• 2-3 years experience in a leadership position in technical support, solutions, or sales engineering
• Excited to help DSEs develop new skills and advance in their careers
• Understand what makes teams successful and what role a manager can play in that process
• Exceptional verbal and written communication skills
• Lead by example, by setting the right context, and by helping teammates do their best work
• Know when to let a team work through problems and when to jump in to help
• Technical enough to ask engineers good questions about design and integration decisions
• Quick learner and relentlessly inquisitive

Responsibilities

• Deliver a comprehensive customer experience for developers integrating WorkOS
• Recruit, coach, and support DSE who are focused on delivering a great customer experience
• Inspire, motivate and enable individual development of the team
• Help define vision and manage day-to-day operations
• Build processes to enable team members to work collaboratively, effectively, and efficiently
• Provide a healthy work environment that is supportive and challenging
• Work cross-functionally to deliver exceptional customer experience

Benefits

• Healthcare coverage for you and your family, including medical, dental, and vision
• Parental leave
• Paid-time off
• Fully remote working arrangements
• Competitive pay
• Substantial equity grants
• Healthcare insurance (Medical, Dental and Vision) for you and your family
• 401k matching
• Wellness and fitness monthly allowances
• PTO + paid holidays + unlimited sick leave
• Autonomy and flexibility with remote work