Developer Support Engineer
Digibee
πRemote - Brazil
Please let Digibee know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Developer Support Engineer and provide top-notch support service for systems integration solutions using the Digibee platform.
Requirements
- Solid knowledge in programming logic and mastery of integration patterns
- Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API
- Knowledge of HTTP/HTTPS protocol, security, use of certificates and mTLS
- Ability to act in critical incidents with agility and assertiveness in communicating with other teams
- Investigative profile
- Attention to detail, problem-solving skills, good written and verbal communication
- English fluent skills
Responsibilities
- Support customers in the development and use of the Digibee Platform
- Contribute to improve customer support by promptly responding to clients requests and dealing with complaints
- Troubleshoot technical issues diagnosing and repairing faults
- Conduct customers to get to the root of their problem quickly
- Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved
- Manage multiple cases at one time and deal with other internal teams in search of a solution to the problem
- Execution of the processes in order to maintain the Customer Support Service at high quality levels
Preferred Qualifications
- Spanish Language Skills
- Basic Networking concepts
- Knowledge of cloud architecture, networking, and DevOps best practices
Benefits
- We're remote first, with a flexible working schedule
- Health care
- R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
- Life insurance
- Child care assistance
- Gympass
- English course: we have a partnership for group classes for R$100 monthly
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