Developer Support Engineer

Logo of Digibee

Digibee

πŸ“Remote - Brazil

Job highlights

Summary

Join our team as a Developer Support Engineer and provide top-notch support service for systems integration solutions using the Digibee platform.

Requirements

  • Solid knowledge in programming logic and mastery of integration patterns
  • Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API
  • Knowledge of HTTP/HTTPS protocol, security, use of certificates and mTLS
  • Ability to act in critical incidents with agility and assertiveness in communicating with other teams
  • Investigative profile
  • Attention to detail, problem-solving skills, good written and verbal communication
  • English fluent skills

Responsibilities

  • Support customers in the development and use of the Digibee Platform
  • Contribute to improve customer support by promptly responding to clients requests and dealing with complaints
  • Troubleshoot technical issues diagnosing and repairing faults
  • Conduct customers to get to the root of their problem quickly
  • Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved
  • Manage multiple cases at one time and deal with other internal teams in search of a solution to the problem
  • Execution of the processes in order to maintain the Customer Support Service at high quality levels

Preferred Qualifications

  • Spanish Language Skills
  • Basic Networking concepts
  • Knowledge of cloud architecture, networking, and DevOps best practices

Benefits

  • We're remote first, with a flexible working schedule
  • Health care
  • R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
  • Life insurance
  • Child care assistance
  • Gympass
  • English course: we have a partnership for group classes for R$100 monthly

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