Digital Account Manager

Summary

Join our team as an Account Manager to build profitable, long-term relationships with clients, contribute to business objectives, and work closely with Sales, Customer Care, and Technical Teams.

Requirements

• Top tier MS Office skills, with focus on Excel and PowerPoint
• First-rate presentation skills
• Power User understanding of various digital project types, including websites and mobile applications
• Problem solving attitude, creativity and prioritisation skills
• Exceptional attention to detail and high accuracy
• Excellent verbal and written skills in English and Greek
• A university degree in Business, Management, Communication, Finance or relevant field

Responsibilities

• Contact clients to understand and capture their requirements
• Build and maintain strong, long lasting client relationships, through regular communication
• Provide after-sales support to retain clients
• Be up to date with market, customer and consumer trends and monitor competition
• Promote new products/services to existing clients
• Collaborate with sales and marketing teams to identify growth opportunities
• Coordinate with Customer Care team to resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Communicate to executive team overall health of assigned accounts and projects
• Contact clients to understand and capture their requirements
• Collaborate with internal teams to support pre-sales activities, including defining suggested solution and designing financial offer
• Build and maintain strong, long lasting client relationships, through regular communication
• Provide after-sales support to retain clients
• Be up to date with market, customer and consumer trends and monitor competition
• Promote company's new digital products/services to existing clients
• Collaborate with sales, trade marketing and marketing teams to identify growth opportunities within own territory
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Preferred Qualifications

• Previous experience in a similar role in a software development company
• Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels
• Ability to challenge, guide and influence decisions, multi-task and prioritize assignments

Benefits

• Competitive salary based on candidate skills
• Hybrid work model (physical & remote presence)
• Perks and bonuses based on performance