Digital Collections Specialist

Summary

Join our team at GoodLeap as a Digital Collections Specialist and play a crucial role in responding to borrowers via digital communication channels, collecting past due payments, and maintaining records of contacts and payments. This is an excellent opportunity for self-motivated individuals with experience in credit and collections to thrive in a collaborative work culture.

Requirements

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
• Excellent written communication skills
• Prior experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor

Responsibilities

• Communicate with delinquent borrowers via different digital communication channels
• Find solutions to help bring borrower’s loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals

Benefits

$16-17/hour plus bonus