Digital Product Coordinator

Summary

Join COBS Bread as a Digital Product Coordinator and contribute to the growth and optimization of online operations for bakery partners across Canada and the USA. This hybrid remote role in Vancouver, BC, focuses on enhancing third-party delivery capabilities, eCommerce, and loyalty programs to increase order volumes and improve customer experiences. You will collaborate with various teams and partners to execute the digital roadmap, including delivery enhancements and loyalty offers. Responsibilities include managing delivery platforms, loyalty programs, reporting and insights, digital platform support, and franchisee/customer support. The ideal candidate possesses at least two years of experience in e-commerce or related fields, a bachelor's degree or equivalent, and strong analytical and communication skills. COBS Bread offers a competitive salary, benefits, and a flexible work arrangement.

Requirements

• Minimum of 2 years in e-commerce, digital product, loyalty administration, or delivery management, preferably in a multi-location retail or food service environment
• Bachelor's degree in business administration, computer science, marketing, communications, or equivalent combination of work experience and college diploma acceptable
• Developed critical thinking skills and a keen eye for data literacy
• Strong expertise in third-party delivery platforms (e.g., Uber Eats, DoorDash) and digital customer engagement tools
• Experience working with loyalty platforms, data entry, and Shopify or WordPress
• Proficient in data analysis, with experience using spreadsheets and/or data visualization tools
• Highly organized with exceptional attention to detail, capable of managing multiple projects and adapting to changing priorities

Responsibilities

• Delivery & Click & Collect Platform Administration
• Coordinate menu updates and item availability across Uber Eats, DoorDash, and Skip
• Assist in onboarding new bakeries to delivery and click & collect platforms
• Partner with Operations to resolve bakery-level platform issues and questions
• Loyalty Program Support
• Set up and maintain regional and national loyalty offers within internal tools and vendor platforms
• Maintain the internal loyalty calendar and assist with internal communications and rollout plans
• Document new loyalty processes and support training material development
• Reporting & Insights
• Aggregate and organize delivery, loyalty, and eCommerce performance data
• Create summary briefs and slides to support marketing initiatives and performance reviews
• Flag insights and anomalies for further investigation by strategy or analytics teams
• Digital Platform Support
• Provide admin support for website updates (Shopify & WordPress), loyalty landing pages, and in-app content
• Assist with asset uploads, product details, and seasonal campaign content
• Support internal communication and documentation related to click & collect launches
• Franchisee & Customer Support
• Field franchisee questions related to delivery, ecommerce, and loyalty tools; escalate technical issues as needed
• Track and organize feedback to support platform improvements and cross-team visibility
• Team Coordination & Communication
• Help manage shared project timelines and documentation between Marketing, IT, and Ops
• Ensure internal task tracking (e.g., Azure DevOps) is up to date and aligned across teams
• Team Coordination & Communication
• Update and manage product listings, bakery information, and loyalty offers within WordPress and Shopify CMS platforms
• Understand the fundamentals of digital product and content management within CMS systems, including data hierarchy, tagging, and basic HTML for formatting
• Ensure product updates align with mobile-first, SEO, and accessibility best practices
• Work with marketing and operations teams to ensure accurate, consistent, and on-brand product presentation across digital platforms

Preferred Qualifications

• Familiarity with POS and order integration systems is an asset
• Competency with Microsoft suite of products. (Excel, Azure Devops, PowerPoint, Word, Outlook)
• Data literate and a fast learner
• High degree of autonomy and ability to work independently
• Excellent verbal and written communication skills to collaborate with teams and franchisees
• Proven ability to work effectively with cross-functional teams to achieve shared objectives

Benefits

• Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely
• Competitive salary, bonus, and vacation plan
• A great Extended Health & Dental Benefit, Group RRSP Matching, and Health and Lifestyle spending account
• Paid sick and personal leave days
• Paid day for community service and volunteer time
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!