Senior Manager, B2B CRM Digital Experience

Summary

Join Experian Consumer Services (ECS) as a Senior Manager to lead the development of our next-generation B2B Digital Experience Platform (DXP). This role involves overseeing a cross-functional team, managing the delivery of the product roadmap, and collaborating with technical and non-technical partners. You will be responsible for partnering with business stakeholders to maintain a prioritized strategic roadmap, supporting design and delivery processes, leading a global team of developers, architects, and QA engineers, and promoting best practices in DevOps and CI/CD. The ideal candidate will have a strong background in software development, people management, and experience with Salesforce, along with experience managing projects from RFP to production. This is a remote position offering a great compensation package and various benefits.

Requirements

• Bachelor's degree in relevant field or equivalent experience
• At least 10+ years of experience in a software development capacity
• At least 3 years of people management experience
• Experience managing a project from RFP to SOW to production
• Experience with back-end or front-end web development and related skills, including SOAP & REST services, object-oriented design, Salesforce Apex & LWC, JavaScript, etc
• Experience with Jira and other Atlassian tools for Agile/Scrum lifecycle management
• Experience of DevOps and CI/CD, automated test and build tools
• Experience working with distributed teams across geographies and time zones. Experience with Product Oriented Delivery

Responsibilities

• Partner with business stakeholders to maintain a prioritized strategic roadmap. Coordinate and achieve projects, enhancements and support
• Support the design and delivery processes and strategies that will support a secure, high availability, enterprise system: CI/CD delivery pipeline, automated testing, real-time monitoring and alerting
• Lead a global team of developers, architects, and QA engineers, while remaining "in the weeds" with solution design and delivery
• Promote best practices in DevOps, CI/CD, governance, security, and technical documentation to ensure compliance
• Integrate Salesforce with Experian's broader ecosystem using Mulesoft, APIs, and event-driven architectures to allow near real-time data flow and automation
• Stay current with Salesforce roadmap, releases, and latest trends to enhance platform capabilities
• Optimize system performance and scalability, identifying and implementing opportunities for improvement
• Collaborate across multiple time zones with global teams and stakeholders
• And have fun. Ensure that the culture you create for the team is rewarding and enjoyable

Preferred Qualifications

• While not required, a deep background in Salesforce would be an excellent foundation for this role
• Experience with eCommerce portals is beneficial
• We are a heavy AWS environment so experience in AWS is beneficial

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays