Digital Sales Representative

Summary

Join Twilio as our next Digital Sales Representative and play a key role in growing our social impact organization. You will be responsible for lead qualification, net new customer acquisition, and closing deals within nonprofit accounts. This role requires managing the entire sales cycle, working with cross-functional teams, and developing expertise in the social impact market. You will need strong communication and technical skills to explain complex details simply. The position is remote, based in the UK, and may involve occasional travel. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• At least 2 years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance
• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
• Deep personal interest in the social impact market and dedicating your career to making a positive difference
• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
• Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems
• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change
• Strong process-orientation, focus on amplifying improvements in your own work by improving systems and processes across the team
• World-class organization, prioritization, and documentation skills

Responsibilities

• Drive lead qualification and nurturing of Twilio.org’s Self-Service and Named Account customers across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers
• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction
• Manage entire sales cycles and close new revenue for Twilio.org accounts while managing your assigned account list and addressing issues that may arise
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple
• Ability to balance competing priorities and manage multiple projects/deals at the same time

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program