Digital Sales Representative Manager

Summary

Join Visa's CEMEA Digital Sales team as a Digital Sales Representative (DSR) Manager! Lead a team of sales professionals focused on mid-market clients through digital channels. You will manage training, analyze performance data, and act as a liaison between DSRs and other departments. This role requires strong leadership, B2B sales expertise, and data analysis skills. You'll be responsible for driving revenue, optimizing team effectiveness, and implementing new strategies. The ideal candidate possesses a Bachelor's degree and significant experience in B2B tech or financial services sales, including team leadership. Visa offers a purpose-driven environment and opportunities for professional growth.

Requirements

Bachelor’s Degree with 8 or more years of experience in B2B tech sales or in financial services sales, including a minimum of 3 years in a team lead capacity

Responsibilities

• Leads a team of sales professionals responsible for a portfolio of clients based across several countries
• Manages regular training and development sessions to upskill DSRs on digital selling, product knowledge, and customer engagement
• Analyzes performance data to identify patterns, trends, and areas of opportunity, optimizing team effectiveness
• Acts as a liaison between DSRs and other departments, ensuring a unified approach to driving revenue and customer satisfaction. Coordinates joint go-to-market efforts, using insights from cross-functional stakeholders to refine territory strategies
• Proficient in using reporting tools and features (e.g., MSD, PowerBI, Tableau) to create actionable insights and drive continuous improvement
• Acts as a change agent, ensuring the team remains flexible and aligned with new strategies and tools.  Introduces new processes, tools, or initiatives smoothly, minimizing disruption and maximizing adoption
• Reviews and refines sales plays, deal strategies, account plans and effective pipeline management to enhance overall team effectiveness
• Regularly updates stakeholders on team performance, challenges, and strategic adjustments
• Consistently demonstrate leadership qualities and exemplify Visa’s leadership principles
• Effectively coach DSRs, identifying areas of opportunity and strength and gives appropriate and actionable real-time feedback
• Inspire, motivate, and guide teams towards achieving and exceeding goals
• Possess a strong understanding of B2B sales processes, lead generation and pipeline management
• Ability to analyze and use sales data and metrics to make informed decisions
• Have a deep understanding of their region and market and can articulate and execute a data informed strategy
• Effectively communicate with direct team and across multiple management layers in a highly matrixed organization
• Demonstrate expertise and exercise considerable latitude to determine objectives and to develop effective solutions to guide the successful completion of complex assignments under limited supervision
• Be solution oriented and provides meaningful feedback and recommendations for global and regional improvements and process, tools, and strategy enhancements