Digital Sales Representative

Summary

Join Twilio's social impact organization as a Digital Sales Representative! This role focuses on lead qualification, new customer acquisition, and closing deals within nonprofit accounts. You will manage sales cycles, work with cross-functional teams, and develop expertise in the social impact market. Success requires strong communication, technical sales experience, and a passion for making a positive difference. The position is remote, based in Ontario, with occasional travel. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• At least 2 years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance
• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
• Deep personal interest in the social impact market and dedicating your career to making a positive difference
• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
• Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems
• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change
• Strong process-orientation, focus on amplifying improvements in your own work by improving systems and processes across the team
• World-class organization, prioritization, and documentation skills

Responsibilities

• Drive lead qualification and nurturing of Twilio.org’s Self-Service and Named Account customers across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers
• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction
• Manage entire sales cycles and close new revenue for Twilio.org accounts while managing your assigned account list and addressing issues that may arise
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple
• Ability to balance competing priorities and manage multiple projects/deals at the same time

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program