1-800 CONTACTS is hiring a
Digital Sales Specialist

Summary

Join our amazing company and culture at 1-800 Contacts as a customer service representative, working remotely from approved states. You'll be empowered to solve problems without asking permission, with opportunities for bonuses, professional development, and a safe, respectful work environment.

Requirements

• High school diploma or equivalent experience
• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Responsibilities

• Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
• Consult customers on enhancing the value of their contact lens purchase
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment
• Provide top notch customer service in a fast-paced, dynamic environment
• Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
• Maintain high performance metrics including revenue per call, quality, availability, and dependability
• Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

Benefits

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses