Cision is hiring a
Sales Process & Platforms Specialist

Summary

Join our growing team as a Sales Process & Platforms Specialist and drive platform optimization, ensure user adoption, and manage change across the global sales organization.

Requirements

• Proven experience administering and optimizing Salesforce, Outreach, Jiminny, ZoomInfo, or similar platforms in a global sales environment
• Deep knowledge of sales processes (e.g., lead management, opportunity management, forecasting, quoting) and related sub-processes (e.g., approvals, commission splits)
• Strong track record in managing the change impacts of process and platform automation within sales teams, with a focus on user adoption and training
• Expertise in process design, simplification, and optimization using methodologies like Lean Six Sigma
• Comprehensive understanding of CRM domains, including sales cloud, master data management, configure-price-quote (CPQ), incentive compensation management, and digital signatures
• Experience with modern process modelling methods such as design thinking, innovation, and storyboarding

Responsibilities

• Lead the administration and continuous improvement of key sales platforms (Salesforce, Outreach, Jiminny, ZoomInfo)
• Ensure platforms are configured to support streamlined, efficient, and effective sales processes
• Oversee platform integrations to create a unified, user-friendly experience across the sales tech stack
• Design, optimize, and maintain all sales processes and policies, ensuring alignment with business goals and global consistency
• Collaborate with technical business analysts and other stakeholders to build and execute the technology roadmap for digitalizing sales and partner management processes
• Drive user adoption of sales platforms through effective change management strategies, training programs, and ongoing support
• Develop and deliver training materials and workshops to ensure the sales team fully leverages platform capabilities
• Assess and manage the impact of process and platform changes on the sales organization, ensuring smooth transitions and minimal disruption
• Work with change management teams to develop communication strategies and training plans that support the successful rollout of new processes and tools
• Simplify complex customer-centric operational processes, driving consistent, consolidated, and integrated sales processes across the organization
• Implement industry best practices such as Lean Six Sigma to improve process efficiency and effectiveness
• Work closely with cross-functional teams, including Sales, Marketing, IT, Finance, and external vendors, to ensure alignment and successful project delivery
• Build consensus and influence stakeholders at all levels to support process and platform changes

Benefits

$75,000 - $82,000 a year