Director, Account Management

Summary

Join PAR Technology as the Director, Account Management for PAR Retail Customer Success, a dual-role position blending leadership and individual contributions. You will manage and mentor a team of Account Managers, while directly owning key customer relationships. This role requires collaboration with various internal and external teams to ensure high-quality program delivery. Leveraging your expertise in PAR Retail and the industry, you will provide strategic recommendations and drive measurable business results for retail customers. The position is remote, US-based, with potential travel. This leadership role demands strong communication, problem-solving, and team management skills within a fast-paced environment.

Requirements

• Bachelor’s degree or equivalent experience
• 10+ years of experience in related industries (Loyalty Software and/or Fuel and Convenience software)
• Proven ability to collaborate across internal and external teams to deliver results for customers
• Experience training, managing, and mentoring teams in a remote environment
• Interest in customer engagement and how digital programs enhance customer relationships
• Exceptional written, verbal, organizational, and facilitation skills
• High emotional intelligence with the ability to build authentic, trust-based customer relationships
• Skilled at presenting key business metrics transparently to leadership, highlighting strengths and opportunities
• Detail-oriented mindset with a proactive approach to identifying risks and implementing solutions that balance customer needs and business goals
• Ability to prioritize and excel in a fast-paced environment, balancing strategy and tactical execution
• Track record of meeting deadlines and delivering high-quality results
• Ability to explain technical concepts, risks, and challenges in a clear, actionable manner
• Strong problem-solving skills, with a growth mindset and willingness to learn new skills and subject matter

Responsibilities

• Develop a deep understanding of the Open Commerce platform’s features and advocate for valuable, customer-centric implementations
• Own and grow customer relationships through strategic program recommendations, platform education, and customer advocacy
• Manage a team of Account Managers, supporting them in delivering measurable business outcomes for our retail customers
• Guide the team to use data-driven insights to deliver tailored presentations aligned with each customer’s business goals
• Creatively translate product capabilities into impactful solutions that deliver measurable results for customers
• Support the Account Management team in producing high-quality, impactful Quarterly Business Reviews, partnering with the broader Customer Success team to develop actionable and insightful content
• Continuously optimize the Account Management function within the Customer Success team, identifying opportunities to enhance processes, team skills, and impact over time

Preferred Qualifications

• Bachelors degree
• Experience leading a team of 3-5

Benefits

• Unlimited PTO (Exempt Employees)
• Healthcare Benefits
• Fitness/ Wellness Reimbursement ($300/year)
• Internet Stipend (Remote employees)
• Employee Stock Purchase Program
• 401k Match