Director

Summary

Join Caraway, a home goods brand on a mission to craft well-designed, non-toxic kitchenware, as we seek an experienced Director to oversee and manage our Marketplace/3P channels globally.

Requirements

• 7+ years experience building, leading, and managing the Amazon and Marketplace channel for an eight figure+ Amazon business (plus if that includes globally)
• Scrappy & tactical approach to Amazon organic ranking and review strategies
• Strong experience in inventory management, merchandising, listing optimization margin management & pricing
• Keen eye for new product development opportunities based on keyword research
• A growth mindset with a desire to test new ideas to unlock new outside the box opportunities
• Expertise with Amazon tools such as Helium10, Scope, Unicorn Smasher, SEMrush etc
• Proficiency with analytics tools such as Looker, Microsoft Excel, SQL or Tableau
• Ability to multi-task in a fast-paced, entrepreneurial environment
• Strong communication skills with the ability to work collaboratively within and across departments
• Highly detail oriented and a proactive problem-solver

Responsibilities

• Lead Caraway’s Amazon & Marketplace Channels and drive strong sustainable revenue and margin growth, defining core KPIs and growth targets
• Own Caraway’s Amazon & Marketplace in-platform digital marketing strategies (PPC, DSP, Video, OTT) to drive revenue and brand growth
• Coordinate product setup including production of copy, imagery, keywords, attributes, and other product data with internal and external teams
• Manage all Amazon & Marketplace related business operations including margin optimization, account health, and improving our customer service experience and seller rating
• Plan and execute high quality, on-time product launches on Amazon by effectively managing the end-to-end Amazon product launch process and coordinating cross-functionally with internal and external stakeholders
• Develop and own promotional calendar (DOTD, Lightning deals, coupons) in partnership with marketing, finance, and ecommerce teams to drive revenue growth and organic ranking
• Partner with Finance & Inventory Planners on Amazon demand forecasting, developing accurate scenarios in collaboration with other internal functions and iterating these as demand and supply conditions evolve
• Provide high quality reporting and analytics in conjunction with Caraway’s Data & Analytics team on key Amazon performance metrics, identify impactful insights, and convert these into material performance improvements and growth
• Develop strong collaborative relationships with all relevant stakeholders including Caraway’s Amazon ad agency, Amazon contacts (e.g., CSMs), and other internal Caraway functions (Strategy, Marketing, Finance, Retail, Ops, etc.)
• Lead the charge in evaluating new channels and geographies to expand our marketplace growth
• Develop and implement strategies to increase high-quality reviews and ratings, improve overall customer sentiment, and drive higher product trust

Benefits

• Health, dental, and vision offerings for you and your dependents
• Equity for all full time employees
• Unlimited PTO
• 11+ paid holidays
• 3 months Parental leave
• Fully Remote Company
• Company-sponsored monthly wellness stipend
• Company-sponsored monthly coworking stipend
• Pre-tax Commuter and FSA/Dependent Care FSA, and HSA options
• 401(k) plan
• High quality home and kitchen product + swag, F&F discounts