Copperleaf is hiring a
Director Client Experience in Asia, Japan

Summary

The job is for a Director of Client Experience in the Asia Pacific and Japan region at Copperleaf. The role involves ensuring exceptional client experiences, delivering value, contributing to the worldwide Client Experience team, and creating scalable systems and processes. The ideal candidate should have strong consulting skills, expertise in asset management, a great ability to motivate a team, and experience in large software system deployments.

Requirements

• Work well in a team environment
• Have a successful track record leading professional services teams, or related teams
• Overall experience in serving clients for over 5 years
• Experience in large software system deployments for over 5 years
• Experience in AIPM and the successful implementation of AIPM solutions or related a bonus
• Bachelor, Masters or PHD in relevant discipline (e.g. engineering, computer science, physics, mathematics)

Responsibilities

• Create exceptional value for clients, partners, and shareholders through excellence in the delivery of professional service engagements
• Ensure that 100% of regional projects are successfully delivered to clients
• Ensure that we capture value for the work we undertake with clients, and maintain great working relationships with our clients
• Responsible for planning, scheduling, prioritizing, coordinating, delivering, billing and transitioning our APJ clients to support
• Work with practice leads to coordinate resourcing and utilization across practice areas
• Coordinate with regional directors in other geographies to provide mutual support as it makes sense
• Build a world class professional services team in APJ that delivers high client satisfaction
• Ensure that all client engagements are well planned, and work with the relevant practice leads to ensure that all resources required to fulfill the engagement including client and partner resources as well as Copperleaf resources outside the CX team are scheduled
• Work with the Managing Director, APJ and Global VP, Client Experience to develop an APJ CX staffing plan to meet forecast client needs
• Assign resources to support various pre-sales activities as requested to deliver on Copperleaf’s overall goals