Director, Client Relations

Summary

Join LVH, a premier home chartering service, as a Director of Client Relations and play a crucial role in building and maintaining relationships with high-net-worth clients and partners. You will prospect for new clients, qualify leads, tailor proposals, drive the closing process, monitor client experiences, and ensure repeat business. Success in this role requires a proven track record in sales, exceptional communication skills, and experience with CRM and other productivity tools. The position offers a competitive base salary, commission, paid time off, paid sick leave, paid holidays, a work equipment stipend, and private health insurance.

Requirements

• 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals
• Proven track record of success in sales and increase in revenue
• Exceptional verbal and written English communication skills
• Strong experience with CRM, presentation, and other online productivity tools
• Multi-tasking capabilities and working effectively under deadlines

Responsibilities

• Prospecting & developing new Client leads in conjunction with the Marketing team
• Qualifying Client to ensure there is a good fit plus the opportunity for long-term value
• Working with the Owner Partner Team to tailor proposals across company offering
• Driving the closing process and working with the Finance team to complete payments
• Monitoring the Experience Team to ensure expectations planning, home and staff are exceeding expectations
• Maintaining ongoing relationships and ensuring repeat business from clients
• Ensuring achievement of KPIs including booking quota, prospecting metrics & CSAT scores

Preferred Qualifications

Experience and love for international travel are highly desirable

Benefits

• Competitive base salary
• Commission Plan
• 20 Days of Paid Time Off
• 5 Days of Paid Sick Leave
• 6 Days of Paid Holidays
• Work Equipment Stipend
• Private Health Insurance