Innovaccer is hiring a
Director Customer Success
Innovaccer
π΅ ~$149k-$182k
πRemote - United States
Please let Innovaccer know you found this job on JobsCollider. Thanks! π
Summary
Join a dynamic team at PQS by Innovaccer as Director-Customer Success to lead payer engagement projects, maintain positive relationships with key accounts, and deliver quality-based performance programs. You'll work closely with customers to understand their needs, explore business problems, and deliver solutions to enable pharmacy customers to scale and drive adoption.
Requirements
- Experience in payer/pbm account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers)
- Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects
- Computer Science or Engineering (any discipline) background
- Experience in either Value-Based Care, Pharmacy Operations and Clinical Programs, Population Health, Health System Operations
- Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills
- Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction
- Experience in interacting with delivery/engineering teams in a technology company is a strong plus
- Worked with offshore/India teams extensively
- Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes
Responsibilities
- Understand payer customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives
- Manage the overall delivery of the contract (charters, kickoffs, requirement gathering, delivery, QBRs) Manage the overall budget and adherence to schedule
- Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups
- Present the results of our work and proposals for future work to audiences across all layers of our customers organization
Benefits
- Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year
- Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition
- Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance
- Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- π°~$149k-$182kπUnited States
- π°$220k-$300kπUnited States
- π°$206k-$288kπUnited States
- π°$150k-$190kπUnited States of America, Canada
- π°~$160k-$200kπGermany
- π°$170k-$195kπUnited States
- π°~$182k-$320kπIreland
- π°$140k-$155kπUnited States
- π°~$120k-$158kπUnited States, Canada
Please let Innovaccer know you found this job on JobsCollider. Thanks! π