Director, Customer Success

Summary

Join Planet's Customer Success team as a Global CS Director, leading a global team focused on the Defense and Intelligence market. You will build and manage this team, collaborate with Product and Sales leaders to develop a global strategy, and serve as an executive sponsor for customer success initiatives. This role requires achieving Net Retention and Gross Retention targets, acting as an escalation point and customer advocate, and advocating for product improvements based on customer feedback. The position is full-time and remote, based in Germany, the Netherlands, or the United Kingdom. Planet offers a people-centric approach and a variety of benefits.

Requirements

• 8+ years relevant work experience and 6+ years supervisory / leadership experience
• Extensive customer facing experience or equivalent experience
• Success in managing teams with an ability to inspire and empower team(s) to achieve exceptional results by fostering collaboration, providing clear direction, and cultivating a supportive environment where individuals can thrive and grow
• Exceptional customer communication, negotiation, and presentation skills
• Experience driving value, expansion, and renewals with customers
• Ability to lead and influence others, as well as work well across distributed and cross-functional teams
• Excellent verbal and written communication skills in English

Responsibilities

• Build and manage a talented global team focused on the Defense and Intelligence sector
• Collaborate with the Product and Sales leaders to craft a Global Defense and Intelligence strategy to drive value with existing customers and help expand the market to new customers
• Serve as Executive sponsor for Defense and Intelligence customer success initiatives
• Own Net Retention and Gross Retention targets for the Defense and Intelligence sector
• Serve as an escalation point and customer advocate for the Defense and Intelligence sector
• Serve as the voice of the customer, advocating to improve our  Defense and Intelligence solutions with the Product team
• Share your success by working with Marketing teams to ensure your Defense and Intelligence team's customer success stories are shared far and wide!

Preferred Qualifications

• Defense and Intelligence background
• Excellent verbal and written communication skills in two or more languages
• Previous experience in consulting
• Experience successfully working in a matrix environment
• GIS or remote sensing background
• Have held or currently have a security clearance

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Remote-friendly work environment
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off