Director, Learning Business Partner

Summary

Join ServiceNow as the Director, Learning Business Partner, and become a key thought partner for global Industry, Partners, and GTM leaders. You will develop and implement data-driven learning strategies to enhance sales and go-to-market performance. Collaborate closely with leadership to identify priorities, address performance gaps, and deliver impactful learning solutions. This role requires strong analytical skills, experience in sales enablement, and the ability to work cross-functionally. You will design and deploy learning programs, analyze data to inform strategies, and ensure the adoption and optimization of learning initiatives. ServiceNow values inclusivity and encourages applications from diverse backgrounds.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of sales methodologies and pipeline management
• Experience collaborating with senior sales leaders to drive business impact
• Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement
• Strong business acumen and problem-solving skills to understand connections and broader impacts
• Proficient in sales methodologies (value & consultative) and Sales/GTM KPIs
• Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives
• Ability to mediate between business requirements and multiple stakeholders
• Capability to manage the transition process when implementing new knowledge, skills, and behaviors
• Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately
• Ability to guide and motivate individuals to achieve their performance goals
• Familiarity with sales analytics tools (dashboards, CRM, pipeline, etc.) to provide actionable insights that inform sales learning strategies

Responsibilities

• Partner with WW Industry, Partners, and GTM leadership to develop learning strategies that align with key business objectives
• Discover and scope business challenges and form a hypothesis for learning strategy solutions
• Work with Sales, Global Learning & Development, Marketing, Sales Operations, and Human Resource on learning strategy priorities
• Identify clear success metrics, audience impact, and prioritize among other critical learning strategies
• Harmonize and scale Industry, Partner, and GTM enablement learning strategies where possible
• Collect, analyze, and interpret data to identify trends and support decision-making on learning strategies
• Work with the program team to design and deploy learning programs to improve Industry, Partner, and GTM business objectives
• Evaluate, mitigate and report out on learning strategy performance and impact
• Collect stakeholder feedback and identify opportunities to optimize learning to improve sales efficiency and productivity